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BOOKING CONDITIONS Although we like to be informal and try to be flexible, we do need to have some terms and conditions:
When you book you are accepting on behalf of your party the terms of these booking conditions. A binding contract comes into existence once we have received your deposit and we have issued a confirmation invoice and booking acceptance by email or post. In all cases these Booking Conditions form the basis of your contract. 1. Terms All terms are per week, or short break for the property as equipped and described in our particulars. 2. Check-in and departure: The usual earliest check-in time is 3.30pm (subject to unavoidable delays). You will normally be required to leave your property by 10am unless otherwise agreed. You are obliged to leave everything in a clean and tidy condition, and you are responsible for any damage or loss sustained during your stay. 3. Prices: Please note, we do not charge VAT. The price does not include travel insurance. We reserve the right to correct errors in prices. We will advise you of any error at the time of booking or as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error. We promise we will not seek to correct any error in a confirmed price within 8 weeks of the start of your holiday or more than 7 days after you make your booking. 4. Payment.
When you book you must pay the applicable deposit requested in order to secure your booking.
5. Number in your party It is a condition of your booking that the total number in your party (excluding babies under 2) does not exceed the numbers advertised in the particulars for the properties. 6. Changes or Cancellation If you wish to re-arrange the dates, an arrangement fee of £25 will be charged. Please note booking dates cannot be changed within six weeks of your holiday. If you cancel your holiday once a deposit has been paid, this is non-refundable. A charge of 50% of the total cost will be made if a cancellation is within 6 weeks of the start of the holiday and any cancellations made within 4 weeks of the holiday will be charged at the full rate. (We advise you to take out your own travel insurance to safeguard against any unforeseen circumstances where you might have to cancel your holiday)
We cannot accept bookings from anyone under 21 years of age.
9. Availability.
If for any reason your booked holiday accommodation becomes unavailable due to circumstances beyond our control we reserve the right to substitute alternative accommodation at no extra cost to you. Every effort will be made to accommodate you but if we cannot do so or if you do not wish to accept the alternative we offer, we will refund all monies you have paid to us in full. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.
We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if emergency repairs need to be carried out). 10. Damage to the property. You shall be liable to us for any damage caused in the property during the period of hire and in the case of a group booking for two or more cottages you shall be responsible for any damage caused by any member of the party in any of the cottages booked. 11. Block bookings for two or more cottages. The organiser of a group or party booking is responsible for providing details of the party. 12. Refundable Security Deposit. Please note in the case of group bookings or parties including children under the age of 16, we may ask you to pay a refundable security deposit of £50 at the time of take-over. This applies in particular to Millstream or Sowerberry.
Unfortunately our properties are not well suited for those with mobility difficulties, although Naworth provides the option of a downstairs twin bedroom, and bathroom and kitchen/dining facilities are also on the ground floor if a member of your party has difficulties with stairs.
We accept one well behaved pet in Naworth at a small additional charge (£20 per week or £12 per short break) provided this is authorised at the time of booking. You will need to bring your pet basket and feeding bowls with you. Please note pets are not allowed in bedrooms and are only accepted on the clear understanding that under no circumstances may they lie on the beds or on chairs or sofas. Pets must not be left unattended in or outside the property. Sorry, no pets in Sowerberry or Millstream.
16. Personal liability. We cannot accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than the proven negligence of ourselves or our employees or agents.
18. Data Protection Policy. In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements, we need to hold information about you, eg name, address, telephone and / or e-mail contact details. We may wish to inform you of offers or special events happening locally in the future or to send you leaflets about our properties. If you do not wish to receive such approaches in the future, please write to us.
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